Before You Fly

Disability Travel to-from the U.S.

THAI complies with the U.S. DOT under 14CFR Part 382 to accommodate passengers with disabilities on air travel.

Passengers can obtain a copy of the this part by any of the following means:

  • For calls made from within the U.S. by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By telephone to the Aviation Consumer Protection Division at 1-202-366-2220 (voice) or 1-202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE, West Building, Room W96-432, Washington, DC 20590
  • Or on the Aviation Consumer Protection Division’s website at

Wheelchair Requests

Passengers must request a wheelchair at the time of booking, or at least 48 hours before departure date, if a wheelchair is needed.

THAI provides wheelchair service without any extra charge. However, please be advised that passengers must be able to take care of themselves during the flight. THAI will assist wheelchair passengers from wheelchair to seat, as well as, to the aircraft’s lavatories.

THAI provides wheelchairs on board the aircraft; to enabling cabin crew to assist passengers when needed to the lavatory. However, cabin crew cannot assist the passenger inside the lavatory.

If you are unable to take care of your personal needs in-flight, we urge you to travel with a companion or escort, who can readily assist you and manage your needs. On your departure, THAI’s staff will assist you from the check-in counter to the aircraft door or cabin seat, and upon arrival, the staff will assist you with the baggage, through the arrival area.

If passenger has his/her own wheelchair, the size of personal wheelchair measurements and weight need to inform in the booking, to enable us to make the necessary arrangements in order to load your wheelchair into the aircraft hold, and return it to you at the baggage hall of your destination airport.  If you’re the wheelchair weighs over 32 kilograms (71 lbs.), special authorization from THAI is needed, due to weight and space restrictions at some airports.